How can we help?

Click "Get started" on the homepage, configure your package using the calculator (rooms / branches / users), enter your details, and you'll be emailed a secure Stripe checkout link. Once you pay, your account is provisioned within minutes.

A dedicated MySQL database for your hotel, a Dokploy application running your own copy of Innflow, a subdomain at .hotelsystems.live with HTTPS via Let's Encrypt, and an admin user seeded with the email you provided. Your data is fully isolated from every other customer.

After payment + provisioning (typically within minutes), you receive a welcome email at the contact address you signed up with. The email contains your sign-in URL, email, and a one-time temporary password. Change the password on first login.

You pay $99 setup + your first month upfront via Stripe Checkout when you sign up. Recurring monthly charges happen 30 days later, then every month after.

Every plan ships with a 14-day money-back guarantee. Cancel within 14 days of signup and we refund the full amount, no questions asked. After 14 days, the monthly charge is non-refundable but you can cancel future renewals at any time.

Yes — switch tiers (Starter / Pro / Enterprise) anytime from your billing portal. Changes prorate automatically.

Sign in to your Innflow, click your profile, then "Billing" — Stripe's self-serve portal handles cards, invoices, and cancellations.

Yes. Point your domain at our server with an A record + a wildcard CNAME, then add it from Settings → Custom Domain inside your Innflow. We auto-provision SSL via Let's Encrypt and create subdomains for vendor / corporate / staff portals.

Operations URL (.hotelsystems.live) is what your staff signs into. Guest-facing URL (your custom domain) is what guests see when booking. Subdomains of your custom domain (vendors., corporate., staff.) are the respective external/staff portals.

No — we provision a free .hotelsystems.live subdomain that handles everything. Add a custom domain later when you want full white-labeling.

40+ modules: front desk, bookings, guests, rooms, rate management, channel manager, housekeeping, maintenance, F&B + restaurant POS, accounting (10-level audit-grade), payroll, HR, leads, campaigns, hotel website builder, guest portal, and more. See the full list on the Features page.

Yes — multi-branch, multi-entity, and multi-currency are core. Consolidate financials across entities, switch currencies live, run different rate strategies per branch.

Always. CSV exports are available from every list view. Full database snapshots (gzipped SQL dumps) can be downloaded from your account on request.

Reply to any email from us — including the welcome email — and a real person will respond. For urgent issues, email support@webzir.com directly.

Monday-Friday 9am-6pm ET. After-hours we monitor for production-down emergencies but reply to feature questions next business day.

Email support@webzir.com with the URL, a screenshot, and what you expected to see vs. what happened. We try to ship fixes the same day for anything blocking real bookings.